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IT Technical Support Engineer Code (TSE):
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Description

 Provide demonstration, installation, maintenance and repair on equipment (Desktops, Servers, Printers…..etc) within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction  Have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level agreements  Provide remote and on-site assistance for products including different kinds of PCs, servers, tape drives and printers  Analyze and correct all technical problems on equipment within assigned customer accounts  Perform periodic preventive maintenance routines on products and install modifications to equipment  Perform overhauls and maintenance repair as a matter of routine  Verify that the site environment is convenient for the computer equipment under maintenance  Respond to a customer call, which will include problem identification, escalation & resolution  Perform service to customer within specified limits of response time and fix time  Responsible to keep customer informed during the problem resolution process  Perform service verification and customer satisfaction surveys relating to the situation  Keeps the customers satisfied with accordance to the Service Level Agreements.

Qualifications

 Bachelor of Electrical, Communication, Computer Science or Elecromechanical Engineer.

Skills

 Good Communication skills.  Customer oriented.  Presentation skills.  Working under pressure.  Hard worker.  Highly motivated interpersonal.  Good potentials.  Ability to learn & work in new products.  Self-confident.  Willing to travel an

Notes

If you are interested in this job please send your CV to hr@takamulsystems.com with the job title in the subject of the email.

Other Information

Job Location : Egypt
Job field : Electrical Engineering
Degree: :
Employment Type : Full Time
Salary Range :
Years of Experience : Min: 6Max: 10
Age: From: - To: -
Valid Until: 31/08/2015
Gender male
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